Frequently Asked Questions
Quick answers to common questions about ordering, shipping, returns & more.
Processing: 3-5 business days. Standard delivery: 7-15 business days after dispatch (free over $50 USD). Express: 5-8 business days after dispatch. All orders include tracking.
Yes! We ship to the United States, United Kingdom, Australia, Canada, New Zealand, Germany and most countries worldwide. Orders are processed within 3-5 business days before dispatch. Free standard shipping on orders over $50 USD (or the equivalent in your currency).
Orders can be modified within 2 hours of placing. After that, the warehouse begins processing. Contact us ASAP if you need to make changes.
Returns are accepted within 14 days of delivery on unopened, factory-sealed products in original packaging. Damaged, defective or wrong items must be reported within 24 hours of delivery with photos or video. A 15% restocking fee applies to change-of-mind returns and original shipping charges are non-refundable. Approved refunds are processed within 2 business days after the returned item arrives and passes inspection. See our Refund Policy for full details.
Every order is covered by our 14-day return policy. If your item arrives damaged, defective, or incorrect, contact us within 24 hours of delivery with photos or video and we'll arrange a replacement or a full refund. See our Refund Policy for details.
Laws on gel blasters vary by country, state, and region — please check your local regulations before ordering. All Zyltar blasters ship with an orange tip. Customer is responsible for confirming local compliance.
Our blasters range from 280 FPS (entry/youth) to 450 FPS (advanced). All FPS ratings tested with 7-8mm gel balls.
All Zyltar blasters use standard 7-8mm hydrogel beads. Soak in water for 4 hours before use. We sell premium gel balls in 10K, 30K, and 100K packs.
Discounts apply automatically at checkout based on quantity: 2 items = 15% off, 3 items = 20% off, 4+ items = 25% off. No code required.
Yes! Mix any products from any collection. Bundle discount applies to total cart quantity, not specific items.
Sign in to your account at zyltar.com/account or use the tracking link in your shipping confirmation email.
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Still have questions?
Our support team is here to help — typically replies within 24 hours.
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