Refund policy

At Zyltar, we stand behind every product we sell. Returns are accepted within a 14-day return window, counted from the date the carrier's tracking marks your order as "Delivered", subject to the conditions below. Requests received after this window are automatically declined.

Order Cancellations

You may cancel your order for a full refund within 24 hours of purchase. To cancel, email us at support@zyltar.com with your order number as soon as possible.

Our gel blasters and mechanical models require individual inspection and careful packaging, and orders are pushed into our fulfillment system shortly after purchase. Because of this, cancellation requests received after 24 hours will incur a 20% processing and restocking fee, deducted from your refund, as the order has already entered our fulfillment pipeline and reversing it carries real handling and warehouse costs.

Once an order has shipped and is in transit with the carrier, it can no longer be cancelled, recalled, or redirected — this applies regardless of the timeframes above. If you no longer want the item once it arrives, you may request a return under our Return Eligibility terms below, which apply once delivery is confirmed.

How to Request a Return (RMA required)

Email us at support@zyltar.com within 14 days of delivery. Include your order number and the reason for the return.
We will reply with your Return Merchandise Authorization (RMA) number, the return address and detailed instructions within 1–2 business days.
Items sent back without an RMA number will be refused and are not eligible for refund. Do not ship a return before receiving your RMA.

Return Eligibility (change-of-mind returns)

The item must be unopened and factory-sealed: original packaging intact, seal unbroken, never unboxed and never used.
All accessories, manuals and free gifts must be included exactly as shipped.
Items with an opened, broken or resealed package cannot be accepted as change-of-mind returns.
Items showing any signs of use — scratches, wear on mechanical parts, dirt or residue — will fail inspection and are not eligible for refund.
Change-of-mind returns are subject to a 15% restocking fee, deducted from your refund.
Non-returnable: custom or personalized orders, sale/clearance items, gift cards, loose lithium batteries (for carrier safety regulations), and any item damaged through user error — drops, water exposure, excessive force, or use contrary to the instructions.

Return Shipping

For change-of-mind returns, the customer covers return shipping and is responsible for the package until it reaches us — a tracked service is required. Lost or damaged return shipments are the customer's responsibility.
Original shipping charges are non-refundable. For orders that qualified for free shipping, our actual outbound shipping cost may be deducted from the refund amount.
For verified defective, damaged, incorrect or missing items, Zyltar covers the return shipping (we will provide a prepaid label where available) or resolves the issue without requiring a return.

Defective or Damaged Items

Please inspect your order as soon as it arrives. If your item is damaged, defective, incomplete, or incorrect, you must contact us at support@zyltar.com within 24 hours of delivery (delivery is confirmed by the carrier's tracking) and provide:

a continuous, uncut unboxing video showing the sealed package being opened and the condition of the item as received, and
clear close-up photos or video of the specific defect or damage.

Once we verify that the issue did not result from user error, we will issue a free return label (where a return is required) and send a replacement or a full refund. Claims reported more than 24 hours after delivery, or claims without the required video evidence, cannot be accepted, as we are unable to verify the condition of the item after that time. Damage caused by user error — drops, water exposure, excessive force, or failure to follow the instructions — is not covered.

Product Appearance in Marketing Content

Our promotional videos and photos are created to showcase product features and functionality, and may include close-up camera angles or stylized demonstration footage. Actual product color may also vary slightly depending on your device's screen settings. A product that matches the specifications listed on its product page is not eligible for return or refund solely because it "looks different" from marketing video or photo content. Returns and refunds on this basis are only available for verified defects, incorrect items, missing parts, or shipping damage — see "Defective or Damaged Items" below.

Lost or Stolen Packages

The carrier's delivery confirmation constitutes proof of delivery. Zyltar is not responsible for packages that are lost or stolen after the carrier has confirmed delivery to the shipping address provided at checkout. If you believe your package was stolen, please file a claim with the carrier and report the theft to your local authorities; we will assist with the carrier claim where we can, but confirmed-delivered orders are not eligible for refund or replacement on a "not received" basis. Please ensure your shipping address is complete and secure before ordering.

Refund Timeline

Refunds are issued only after (1) the return tracking shows the package has been delivered to the return address we provide, and (2) the item has passed inspection. Approved refunds are then processed within 2 business days back to your original payment method. Please note your bank or card issuer may need additional time to post the refund.

Your Statutory Rights

The seal condition, restocking fee, RMA requirement and the 24-hour claim window apply to our voluntary return program and condition claims; they do not limit any non-waivable statutory rights that may apply in your jurisdiction, such as the EU 14-day cooling-off period for eligible orders shipped into the European Union.